Q: What shipping methods do you offer?
A: We offer both standard and express shipping.
Q: How much does shipping cost?
A: The shipping cost depends on the price of your order and the shipping method you choose. If your order is under R1000, the standard shipping fee is R99. We offer free standard shipping on orders over R1000. Express shipping costs R149 for orders under R1000, and R69 for orders over R1000.
Q: How long will it take to process my order?
A: We typically process orders within 1-2 business days after they are placed. Please note that processing times may be longer during peak seasons or holidays.
Q: How long will it take to receive my order?
A: The delivery time depends on your location and the shipping method you choose. Standard shipping usually takes 3-5 business days while express shipping options take 2 business days.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
Q: What should I do if my package is lost or damaged?
A: If your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and either replace or refund your order.
Q: Can I change my shipping address after my order has been placed?
A: If your order hasn't been shipped yet, we may be able to update your shipping address. Please contact our customer service team as soon as possible to request a change. If your order has already been shipped, we may not be able to change the address, but we will do our best to help you.
Q: Which payment forms do you accept?
A: Credit Card. We accept all major credits cards via PayFast
Q: Is it safe to order and pay online with the Glaze Active Website?
A: When your basket is completed and you wish to check out, the system automatic redirect you to a secure server. All communication from this moment is secured with an SSL Secure Socket Layer encryption. This ensures that no one can copy or steal your personal data or credit card details.
Q: What are the washing and caring instructions?
Our products require the same TLC you show all your favourite pieces. Machine wash cold with like colours and no tumble drying please.
